CUSTOMER SERVICE

1. DELIVERY

When an order is placed, it will be shipping to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this Web Site. All purchases from this Web Site are made pursuant to a shipment contract.

As a result, risk of loss and title for items purchased from this Web Site pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.


1.1.    LIST OF COUNTRIES/REGIONS AND PRICING:

United States of America and Canada


1.2.    DELIVERY TIME AND PRICING:

• PRICING POLICY

Prices shown on the site are in US Dollars and are exclusive of taxes. All prices and offers remain valid as advertised from time to time. The US Dollar price of a product displayed on the Site at the time the order is accepted will be honored, except in cases of patent error.

 

• SHIPPING METHODS

Livanna.com offer 3 different shipping methods combined standard flat rate shipping to most U.S. and Canada locations. Express delivery is available at an additional charge.

 

• GROUND

Delivery occurs in 3 to 6 business days after processing begins, pending availability and credit card verification. Processing may take up to 48 hours depending on when the order was placed.

 

• STANDARD SHIPPING’S

All orders received before 12 PM EST Monday - Friday are processed within 2 business days of payment verification and are shipped at a flat rate of $10 USD for national deliveries and $20 USD for international deliveries.

All orders placed after noon (12 PM) EST will begin processing on the next business day.

We are not responsible for any delays in shipping including local delivery errors or international customs issues.

 

• OVERNIGHT AND 2-3 DAY EXPEDITED SHIPPING (US LOCATIONS)

All orders received before 12:00pm EST Monday-Friday with the Express or Expedited Shipping option selected are processed the same business day as the payment method is verified, and will be delivered via UPS, USPS, FedEx or DHL.

Pricing and delivery times for Express and Expedited Shipping is as follows:

> Overnight (Next Business Day typically delivered by 3:00 pm): $25 flat rate

> 2-3 Day Expedited (2-3 Business Days): $15 flat rate

 

• TRACKING YOUR ORDER

You can check the current status of your shipment by signing into your account and reviewing previous orders.

We value our customer's trust and aim to provide the highest level of security possible. In some cases, additional information may be required to process your order. You may be contacted to verify your order information. Your order will be shipped the same day your order information is verified.


1.3. SHIPPING CARRIERS:      

Orders will be shipped via UPS, USPS, FedEx and DHL. Please note that on occasion, such as during holiday rush and large sales events, there may be a slight delay in processing time. The customer is important to us, and we make every effort to process your order as quickly as we can.

Please carefully review your shipping information before placing your order.

 


 2. RETURN POLICY

We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange. Unwashed, unworn, unused or defective merchandise may be returned within 30 days after purchase for an exchange or refund.

We will only refund shipping charges if we sent the wrong item or the item sent was defective. If you are making an exchange because you would like a different size, style or color, you will be charged for shipping on your exchange. The return/exchange value is determined by the last retail price of the item.

To receive a refund, please contact costumerservice@livanna.com and request a Return Merchandise Authorization ("RMA") number. Please provide your order number when you contact us. Please ship to us the merchandise for which you received an RMA and clearly indicate the RMA number on outside of the package. Returns received without a valid and clearly indicated RMA number will be returned to you at your expense. Upon receipt of your return merchandise, if your return merchandise is in New Condition, we will issue you a full refund, minus shipping costs.


Please ship your return via insured UPS, USPS, FedEx or DHL and enclose the packing slip. 


Return address:

Livanna

5903 Westside Avenue

North Bergen, New Jersey 07047

USA


2.1. GIFT EXCHANGE

Lucky you!
Somebody bought you a great gift to celebrate a special event in you and your child’s life. There might be a chance that the item doesn’t fit or that you would rather have something else, and we are here to help you out with that. We will gladly exchange any gifts that were sent to you, all we need is the name of the person that sent the gift. Livanna will only issue exchanges or livanna.com credit for any gift item exchange. No monies will be given on any gift exchange transaction. Contact our customer service costumerservice@livanna.com to initiate the gift exchange process.

 

2.2. DAMAGED MERCHANDISE

We hope that you are pleased with the condition of everything that you order and receive from livanna.com. Unfortunately some things are out of our control and you might receive an item that is damaged. We sincerely apologize for any inconvenience that may cause and will gladly exchange the damaged product within 48 hours of the original purchase date at no additional cost to you. Damaged product can only be exchanged for the exact same size and color of the item that was initially ordered. In the event that we do not have the same size or color available, you will be able to exchange the item for another item on livanna.com. If we do not have the same size and color for you to exchange and you wish to exchange the item for something retailing at a higher price point, you are responsible for paying the difference of the two items. If we do not have the same size and color available and there is nothing on the website that you wish to exchange the item for, we will be happy to issue a full refund or livanna.com credit once the item is received at our returns facility.

*A restocking fee is deducted from your refund for any FULL PRICE returned.

** There will be a restocking fee of $14.50 will be deducted from your refund. This cost is towards the first 2 items in an order, with a $7 charge for any additional returned items. 

 

2.3. EXCHANGES

Unfortunately, we are unable to offer a size, color, or style exchange. We suggest that you place a new order for the new size, color or style and return the original order within 30 days of purchase (shipment date).



3. PAYMENT

 

Livanna accepts Visa, MasterCard, American Express, Discover and PayPal charge cards as a form of payment online.

Livanna reserves the right to refuse or cancel any order. Livanna, at our own sole discretion, may limit or cancel quantities purchased by a single person, shipping/billing address, or per order. If your order is cancelled, we will attempt to notify you using the email address provided at time of order placement. We reserve the right to prohibit or limit sales to dealers, resellers, and distributors.

 

3.1. SECURE ORDERING

Protecting your online order information on Livanna.com is very important to us. In our shopping checkout process, we use Secure Socket Layering (SSL), the industry-standard encryption technology that ensures the safety and security of your online order. When the letters "http" in the URL address change to "https," the "s" indicates you are in a secure area employing SSL.